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Frequently asked Question

FAQs

We have very experienced dentists and staff who are used to dealing with patients that suffer with dental phobia. It’s a common occurrence that patients haven’t been to a dentist for many years following a previous bad experience or just a general phobia about coming to the dentist.

We have had many such patients book appointments with us, who have then expressed a great deal of gratitude following their treatment and a desire to return because treatment was a great deal less stressful than they were fearing it would be.

If you do have a dental phobia, don’t let that stop you contacting us. We are here to help you because we understand your fear. You’re welcome to call for a chat first if you have specific questions that you would like us to answer, to help relieve your anxiety.

During practice hours, we endeavour to see any of our patients who have a dental emergency and are in pain on the same day. Should you have a dental emergency outside the normal practice hours, please dial 111 which will put you in contact with the NHS. You will not see your usual dentist but they will aim to deal with the immediate problem. Calls to 111 are free.
If you need treatment, the dentist will discuss this with you, the options available to you and the procedure for these. You will be given an estimate of the choices for you to consider. You can then book your next appointment on your way out at the reception desk, or go home and take time to consider your options and how you would like to proceed.
For a full list of our current prices please have a look at our Fees page. We offer a range of patient finance options, allowing you to spread the cost of treatment. For more information visit our Finance page.
Patient confidentiality at our practice is taken seriously and all information about our patients is treated with the strictest confidence in accordance with our practice policy. If you would like a copy of our practice confidentiality policy, please see our Policies page.

The NHS And Confidentiality

The NHS have produced a information guide called The Care Record Guarantee – Our Guarantee for NHS Care Records in England, and within it the guarantee states “This guarantee is our commitment that NHS organisations and those providing care on behalf of the NHS will use records about you in ways that respect your rights and promote your health and wellbeing.
You can view this guarantee here.